Shipping and Returns
We currently provide discounted shipping rates to orders from the USA, Canada, Australia, New Zealand, and the UK. Please see the details below for shipping details based on where you are ordering from. We work on a system where we cover more and more of the shipping amount depending on the amount that you order.
Shipping to the United States
For shipping to the United States, we offer entirely FREE shipping on orders over $50 USD. For all other order sizes please see the details below. All figures below are in USD. We offer standard shipping on all products. You can expect to receive your order within 7 business days.
Orders between $1 to $24.99 - $6 USD in Shipping
Orders between $25 to $49.99 - $4 USD in Shipping
Orders above $50 - Free Shipping
Shipping to Canada
For shipping to Canada, we offer entirely FREE shipping on orders over $65 CAD. For all other order sizes please see the details below. All figures below are in CAD. We offer standard shipping on all products. You can expect to receive your order within 7 business days.
Orders between $1 to $34.99 - $7 CAD in Shipping
Orders between $35 to $64.99 - $5 CAD in Shipping
Orders above $65 CAD - Free Shipping
Shipping to Australia
For shipping to Australia, please note that standard shipping will take longer to arrive as we are based out of Canada. You can expect your order to arrive anywhere between 20-30 days after your purchase, but typically gets to you sooner! We offer entirely FREE shipping on orders over 100 AUD. All figures below are in AUD.
Orders between $1 to $49.99 - $14 AUD in Shipping
Orders between $50 to $99.99 - $10 AUD in Shipping
Orders above $100 AUD - Free Shipping
Shipping to New Zealand
For shipping to New Zealand, please note that standard shipping will take longer to arrive as we are based out of Canada. You can expect your order to arrive anywhere between 20-30 days after your purchase, but typically gets to you sooner! We offer entirely FREE shipping on orders over 110 NZD. All figures below are in NZD.
Orders between $1 to $54.99 - $15 NZD in Shipping
Orders between $50 to $109.99 - $11 NZD in Shipping
Orders above $110 NZD - Free Shipping
Shipping to the UK
For shipping to UK, please note that standard shipping will take longer to arrive as we are based out of Canada. You can expect your order to arrive anywhere between 20-30 days after your purchase, but typically gets to you sooner! We offer entirely FREE shipping on orders over £55. All figures below are in GBP.
Orders between £1 to £25.99 - £9.5 GBP in Shipping
Orders between £26 to £54.99 - £6.5 GBP in Shipping
Orders above $55 - Free Shipping
Return Policy
DogPack accepts returns of any items within 15 days of placing your order should they be received in damaged condition. Please note that every item is inspected for quality before shipping and should arrive in perfect condition. If received otherwise, please take pictures of the packaging and email us so we can investigate the matter with the shipping company.
We will handle all events on a case-by-case basis, and if DogPack decides that the product needs to be replaced, we will refund you with store credit. We do our best to ensure that every DogPack customer has a positive experience, so please reach out to us if you have any questions or concerns at Supportdog@dogpackapp.com.